Call Disposition

How We Help

Every business today needs to manage a lot of incoming calls. They could be sales inquiries, general service queries, or complaints. It hence becomes inevitable to have a mechanism to sort through these incoming calls, identify which are relevant, and prioritize sales follow-up actions accordingly.

In sales terminology, it stands for lead identification, isolation, and follow-through. Real-time data processing in the form of 'listening to,' 'analyzing,' and 'prioritizing' these incoming calls can be a big help to the business.

Each day an average automobile dealer, consumer equipment dealer, and the like receive hundreds of calls from existing and prospective customers. Some of these calls may be relevant, of high priority, and some just random inquiries. To sort through these and pursue the right prospects is among the most significant challenge faced by organizations and their sales teams.

XanaduTec focuses on sales enablement by listening to these recorded calls, analyzing each conversation, and prioritizes sales follow-up actions by making it available in the client CRM system. We can customize our processes to the level of detail, as required by the client.